eCatcher TAP-Windows adaptor Error

We have a few computers that have Open VPN client installed to connect to a business partners server. When we try to connect to any of our eWon devices through eCatcher we get the following error.

VPN Tunnel Error: TAP-Windows adaptor ‘Talk2m-eCatcher’ not found.

What probably happened is that when you installed the OpenVPN client, it just renamed the TAP adapter instead of installing a new one. You need to rename it to ‘Talk2m-eCatcher’ and create a new TAP adapter for OpenVPN.

We have a script that installs a new TAP adapter in the ‘C:\Program Files (x86)\eCatcher-Talk2M\Talk2mVpnService\drivers’ directory called ‘addtap.bat’.

You should also specify the adapter to use in your .ovpn file for OpenVPN using:

–dev-node “OpenVPN-adapter-name”

Thanks for your help. This solved the issue.