Error in the communication of IntesisHome device with the AC unit

Intesis AC Interface Solutions
#1

Hello,

I have an AC unit mitsubishi SRK/SRC 35 ZS-W with a wifi module MH-AC-WIFI-1.
There is now an unknown error and I don’t know how to investigate the issue.

I recieven the error “ Error in the communication of IntesisHome device with the AC unit”
When I power cycle the AC unit the error is gone for a time/couple of hours but then the error comes back.

I’m wonderking if this is an AC unit problem of an WiFi module problem?

Please help me om this.
Thank you in advance.
Regards
Remco

#2

please help, someone? thank you very much.

#3

Hello Remco,

The forum is monitored by the US branch of HMS. It would be more efficient to create a ticket on our Support Portal, as you will be matched with a local Technical Service Representative. You can create a ticket a the link below:

https://support.hms-networks.com/

1 Like
#4

Thnx Kevin. I raised a case (#75407) via the link you provided.