Error opening VPN tunnel to eWON in eCatcher

Ewon Support
#1

I get the following error when connecting to an eWON with eCatcher.

Mon Jul 9 16:26:08 2018 : [004F02A8] Management Interface R: >LOG:1531149968,MANAGEMENT: >STATE:1531149968,WAIT,

This happens on the corporate network but eCatcher will work on other networks OK to connect to our eWONs, what exceptions do I need to have my IT department make to allow connections on the corporate network?

#2

@kyler1

It would appear that your corporate network is either blocking our traffic or our server addresses.

In order to make this work in your network, your customer will need to ensure that:

  1. OpenVPN to the servers listed in item 2 is allowed.
  2. Servers are open in your network:
    Talk2M Server Addresses & Hostnames
#5

Hi Jordan, thanks for your help, we were able to establish a connection.

#6

@kyler1

Excellent! Thank you for the follow-up.