I recently performed a firmware update and customer since has been having connectivity issues like Viewon Trends not loading and drop connections. Let me know if you need more info. Attached is a backup. Thanks!
MOVED TO STAFF NOTE (1.5 MB)
Hi @augie,
I’m not seeing much for connectivity errors in the logs. Could you please describe what’s happening?
Which IO servers are you using? DF1 and ABLOGIX are both in use?
Kyle
I just talked to Augie and we are using DF1 and ABLOGIX
I need to know more about what is happening because the logs are not showing any connection problems. Is it connection problems through eCatcher? M2Web? How often? Any errors? How long does it disconnect? Etc.