Hi,
I am able to connect to an Ewon Flexy 205 through ecatcher but I cannot enter the web page GUI of the flexy.
Do you have any suggestions as to what may be causing this to happen. I was able to get into the GUI last week.
The serial number of the flexy is 1817-0051-24.
Regards,
John Cindric
Technical Applications Specialist
Hi John,
Are you able to get into the device’s webpage through M2Web.talk2m.com or are you getting any errors when you’re connecting over eCatcher?
Thanks,
-Tim
Hi Tim,
I don’t see any errors over ecatcher. I am able to connect over M2Web. I get into the default viewon setting but I can’t seem to get back into the ewon GUI
with this:
http://192.168.25.53/index.htm
What’s the URL for the webpage you get to in M2Web for the ViewON page?
Hi Tim,
During the day, no connection is possible, but in the evening I can connect to everything through ecatcher.
Does this imply a bandwidth issue during the day?
Does the device show offline during the day and online during the evening? Can you get me a backup.tar file of the device? I’m wondering if maybe there’s some kind of issue where there’s noise on the line killing the connection during the day
I’ll try and get a back up file later today.
I can always connect to the ewon but can’t get into the config pages or ping the devices on the network durning the day
John Cindric, Technical Application Specialist, E.B. Horsman & Son.
Hi John,
Thanks, when you get the backup.tar file can you make sure that you hit the include support files button?
Have a good weekend,
-Tim
Hi Tim,
It looks like your email provider is blocking the file so here is the link to my Cloud storage with the back up file.
[redacted]
It looks like it’s having a lot of trouble reaching our access servers some reason. Can you have them take a look at this doc and see if it helps the connection?
