EWon Flexy reset

Dear all,
I forget my credentials username and password to log into my ecatcher account. i am trying to reset the flexy205 to a factory reset and create a new ecatcher account but after the flexy gets reset seems like it is still tight into the eCatcher account.

Can you send me the or documentation or process to do a full factory reset on both Talk2M ecatcher account and also to do the full reset on the flexy205 device?

Thank you
Arturo

Hi Arturo,

Resetting the device does not remove it from your ecatcher account. Please create a case on https://mysupport.hms.se/ and provide the serial number and what you believe the account information to be.