Ewon serial number conflict

Ewon Support Ewon Flexy
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#1

Hello,

Something really strange has happened to two of my Ewons and I am wondering how it is possible. Basically, it seems like there are two Ewons registered with the same serial number. The symptoms are as follows:

  1. When I log into m2web, the VNC shows a different HMI screen than the one I get when connecting using eCatcher. There is only one HMI connected to the Ewon (no LAN IP conflicts).
  2. When I log into the Ewon using eCatcher, it keeps on going online/ offline, each time showing me a different Ewon essentially. I will be looing at one HMI screen, then lose connection, and then see another HMI screen.
  3. I found this in the logs of an Ewon that has been offline for a while and is the one in conflict with the Ewon at hand -

/9/21 11:24:11 PM INFO: DEV365003:Serial number of this eWON[AAAAA] was cleared during registration for eWON: BBBBB

Any idea how this can be? In essence, connecting to one Ewon in eCatcher gives me access to two different Ewons located in different states.

Yoni

#2

Hi Yoni,

I’ve seen this happen before if you restore the backup of another device to a new one. It should fix the serial number conflict if you rerun the talk2m/vpn wizard. Can you try rerunning that wizard and let me know if that works?

-Tim