Has anyone seen it where an EWON when trying to reboot or change settings triggers a “VPN33 eWON Status ONLINE (Skipped Offline)” and will not respond to any changes?
Hello,
That has become an error within our software showing the device going offline frequently.
Can you provide a backup with support files, so that we can review the logs of the unit?
Yes, I can. Is there someone I can send it or should I just attach it to the post?
Hello,
You can attach it, and we will move it to a private post so the information is secured.
You can also create a ticket on our Support portal, which would not be public facing.
https://hms-support.zendesk.com/
Great, thank you!
[moved to staff note]
can i ask whether this investigation has come any conclusion? I have the same problem every 1 hour on a 4G eWon Flexy205 (V14.7):
05/10/23 15:26:55 INFO: DEV1567264:[vpn52] eWON Status ONLINE
05/10/23 16:27:05 INFO: DEV1567264:[vpn52] eWON Status ONLINE (skipped OFFLINE)
05/10/23 17:27:21 INFO: DEV1567264:[vpn52] eWON Status ONLINE (skipped OFFLINE)
05/10/23 18:27:34 INFO: DEV1567264:[vpn52] eWON Status ONLINE (skipped OFFLINE)
05/10/23 19:27:47 INFO: DEV1567264:[vpn52] eWON Status ONLINE (skipped OFFLINE)
05/10/23 20:28:01 INFO: DEV1567264:[vpn52] eWON Status ONLINE (skipped OFFLINE)
05/10/23 21:28:17 INFO: DEV1567264:[vpn52] eWON Status ONLINE (skipped OFFLINE)
Hello Jiayuan,
What is the device model for this unit? The firmware is very old which can cause issues with connection. The Skipped Offline error is originating within eCatcher. What is the eCatcher version you are using?
-Kevin