Gateways going offline

[jrgranola1]

Hi,

We are experiencing two ethernet ec310 gateways on the same project going offline at various times. Sometime they go offline together, sometimes separately. Below is the latest log with them going offline together but coming back online at separate times. Is this normal situation, are these server outages or some other issue might be going on?

[kyle_HMS]

Hello,

I apologize for the delay. We have migrated to a new platform. Please go to support.hms-networks.com and either create a support case or a forum topic there if you still need help with this issue.

Thank you!