How to solving "undef" using EWON flexy..?

I got information from customer that historical data are shown undef and need you help me how to solving this issued…

My ewon connected with siemens plc via profinet and the ewon work very well untill today was issued with undef…

Please help me how can i solving for this issued…?

Thank in advance…

HI Kris,

I have a couple of things I’d like to recommend with this one, Can you update your device to FW 13.3

Once you do that can you go to this section and hit disable tags in error. Typically if there’s one tag that was setup incorrectly, it can have a snowballing effect where correct tags won’t have enough time to get called because it keeps trying to reach the incorrect tag.

Can you go here and hit disable tags in error?

Hi Tim,

My firmware now is 12.1s1PR and i’ll following your suggestion…

Tq

Hi Kris,

Let me know if hitting the disable tags in error helps cut down the amount of tags with that that were showing that hazard symbol

Tim, i am sorry to my late reply you due to my project… and i already fixed it by reboot and reboot…

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