@Brian_Manley
Via the web server, I am in the second wizard, “internet” at the step ‘Validate your internet connection’ “Internet connection test”
Here the page & log
[//hms-networks-s3.s3.dualstack.us-east-1.amazonaws.com/original/2X/0/0c1a73503951ca0251feea23f11f9d0e1dcdef00.png]
What to do from here?
Regards,
Brian,
How are you connecting? Ethernet? Wifi? Cellular?
Make sure you have a public DNS server configured, like 8.8.8.8. Make sure the internet connection is good and you have a valid IP address. It looks like you are either not able to connect to the internet, or unable to contact a good DNS server.
Kyle
Chris,
Via the web server, I am in the second wizard, “internet” at the step ‘Validate your internet connection’ “Internet connection test”
Here the page & log
[//hms-networks-s3.s3.dualstack.us-east-1.amazonaws.com/original/2X/0/0c1a73503951ca0251feea23f11f9d0e1dcdef00.png]
What to do from here?
Regards,
Kyle,
Connecting wifi.
Prior to trying the public DNS, I did a level 2 factory reset.
After I changed the IP & launch the web server, I launch the first wizard & get a pop-up asking for sign in usr/pw. I have tried adm/adm but nothing.
Then I get the following screen and no wizard will launch.
Any direction?
Kyle,
I am back at trying to establish via a wifi.
I enter in my SSID & pw.
I left Wifi Wan connection to DHCP
Un checked the DNS Setup from DHCP to use 8.8.8.8 & also tried using 8.8.4.4 in the secondary.
I cannot establish a connection.
Ideas?
Brian
This may be a browser cache issue so you may want to try “incognito” mode (or private window in Firefox) or another browser and see if that makes a difference.
Probably same browser issue here.
Brian,
Can you provide a full log by opening eBuddy, highlight device and select “Backup/Restore” and do a backup making sure to "Include Support Files". Please attach the file here.
Thanks,
Kyle
MOVED TO STAFF NOTE (67.5 KB)
attached is the .tar file
At this point, I have worked back to the point where I can’t establish a WAN connection.
event log has “wanmgt-WAN connection request failed: DHCP”
& “ecfg-LAN and WAN IP addresses configured are conflicting”
For the ‘Wifi WAN Connection’ Should I be using the DHCP or the IP I assinged via eBuddy?
Attached is the tar file.
At this point I am ‘cannot establish a WAN connection’.
Event file has “wanmgt-WAN connection request failed: DHCP”
And “ecfg-LAN and WAN IP addresses configured are conflicting”
In the ‘Wifi WAN Connection’ should I be using the DHCP selected? Or static assigned by eBuddy?
Brian
Not sure if you received this, my email server kicked it back.
The tar file is attached.
At this point I am ‘cannot establish a WAN connection’.
Event file has “wanmgt-WAN connection request failed: DHCP”
And “ecfg-LAN and WAN IP addresses configured are conflicting”
In the ‘Wifi WAN Connection’ should I be using the DHCP selected? Or static assigned by eBuddy?
Brian
At this point I am ‘cannot establish a WAN connection’.
Event file has “wanmgt-WAN connection request failed: DHCP”
And “ecfg-LAN and WAN IP addresses configured are conflicting”
In the ‘Wifi WAN Connection’ should I be using the DHCP selected? Or static assigned by eBuddy?
Brian
Hey Brian it looks like you have a WAN/LAN conflict. Can you take a look at the document below
I have changed my LAN settings on the Cosy & PC from 192.168.1.# to 192.168.4.#
Still cannot connect to WAN.
event logs has
“pla-Cannot reach WIFI SSID (unknown)”
& “esync-Cannot establish WAN connection”
Can I jump on teamviewer with you and take a look at this device?
