Issue : Connection to the Talk2M Access Server failed -- TrustFailure

Hi,

We are trying to commission an eWon at a custumer in Canada. There is always an error when testing the connection to the VPN server.

if we do a Takl2M Connection Checker we get this error.

I know that the client network is protected by a firewall. We have opened all TCP and UDP ports.

Hello,

We are having issues with our Connection checker right now. It is causing a failure when trying to access the test servers. We are working towards releasing a new version that fixes that issue.

When you run the Talk2m Wizard, do you get any errors?

Hello,

When we run the Talk2m Wizard it isn’t work. It loops during the VPN connexion test. After a long time an error Fail to connect to VPN is coming.

Can you attach a back up with support files? This can be done using eBuddy. I need to review the configuration and event logs.

Have you been able to pull a backup with support files on this device?