Issues with Wifi setup

Ewon Support
#1

Thanks for the information! I am looking at alternatives also.

RE: help connecting to wifi with flb 3271
#2

Hi Deryck,

I am following up with my distributors support, my logs look very similar to those Trevor supplied. We have also tested multiple eWons and Wi-Fi cards. The IT support on site are saying that the authentication is failing after a time, which is very strange as we connect initially. The authentication is WPA2-AES.
I have tested laptops and phone on the 2.4 Ghz Wi-Fi network and they all prove stable and don’t disconnect, these have been tested in the same physical location on site.
I have also tested the connection to the eWon in situe using a Wi-Fi hotspot and this proved stable, however the authentication was WPA2-PSK.

The AP/WLAN in question we are struggling with is, are there any known issues or configurations that could cause issues?

Wireless AP:


WLAN Controller:
Cisco - 5500

James

#3

Hi James,

Could you give me a call at 312 893 5636 when you’re free? Or could we set up a time when I can take a closer look at this device?

Thanks,
Tim

#4

Hi Tim,

Support would be great, I don’t have time this week. Can you setup a meeting for 19th at your convenience? I am on GMT time. Thanks.

#5

Hi James,

I will unfortunately be out of town all of next week and our office will be closed on the 22nd and 23rd. I can help you out this week if that’s possible, or my colleague could try and help you out on Monday.

In the meantime, can you send us a backup file of the device with the support files included from eBuddy?

Thanks,
Tim

#7

Hi Tim,

Sorry but I’m not available this week. If you could set something up for Monday that would be great.

I have attached the eWon file as required.

Best Regards,

James DawsonMOVED TO STAFF NOTE (177 KB)

#9

Hi James,

@deryck_hms should be able to help you out on monday.

-Tim

#11

Hi Tim,

Sorry I have been bust this week. I am on the clients site next Tuesday/Wednesday, I have also purchased a HMS bolt as a backup device for connecting to the WLAN. I see that although I confirmed it via the sales department at HMS for the bolt, I cannot apply a static IP through the web interface as DHCP on site isn’t an option.

I have to get connected and working next Tuesday/Wednesday assistance would be appreciated as I now have two products at my disposal.

Best Regards,

James Dawson

#12

Hi James,

I should be available from 10-12 and 3-5 Eastern Standard Time for Tuesday and Wednesday. Is there a time that works better for you?

-Tim

#14

Hi James,

Just wanted to see if this was still an issue before I close this ticket

Thanks,
-Tim