Low thruput from cosy 131


We are using ewon cosy 131 as our remote support solution.
Lately I experience that the thruput is low, give or take 60kb/s.

More than once we have timed out when we try to connect to our devices connected to the ewon.

Even when i am connected to a ewon standing on my desk, we are in the same network, and i am connected to ewon the thruput is low. We are located in Sweden.

What to do?


If you are located in Sweden, please create a ticket by going to https://mysupport.hms.se

They will be able to look up your device and diagnose the issue. Please provide them with the serial number.