I’m experiencing what may be a rather unique issue for how we are utilizing the M2Web service. We are an OEM of equipment and as a service, we provide some customers with the ability to remotely VNC into their HMI via M2Web. Our only major issue with this is that customers have a tendency to leave the VNC connection open for long periods of time. The intention with this service is to allow them to check in on the machine or to make quick changes. Our data cost for the month of March so far is $400, so we need to do something to force shorter connection periods.
Is there anything that can be done on the M2Web end of things to limit the VNC connection to a certain amount of time? This would be ideal because if we, internally, need to connect for longer periods (which we often do), then we would be able to via eCatcher connection.