Hi,
I have a site with a Flexy 201 that is connecting to Talk2m via cellular connection. I have followed the guide re setting up a permanent connection (https://hmsnetworks.blob.core.windows.net/www/docs/librariesprovider10/downloads-monitored/manuals/knowledge-base/kb-0178-00-en-permanent-modem-connection.pdf?sfvrsn=9a6856d7_5)
However this wasn’t as reliable and would drop connection every other day, requiring a physical reboot on site. I changed the Max Outgoing Call to 24hrs (1440mins) and this seems to have helped with a more stable connection lasting about a week. However it will still seemingly disconnect and require a reboot on site to re-establish connection. The last 48hrs it has done this much more regularly. It is possible it is the service provider.
I have a back up file with support logs not long after this occurred last if someone from support with a bit more experienced with the unit could take a look and see if I over looked anything obvious in the configuration?