MHI airconwithme cloud connectivity

Intesis AC Interface Solutions
#1

Hi There,

Yesterday at 21:16 both my MHI Airco went offline. The app (airconwithme) reports AC cloud device has no connectivity. I am able to login to the web interface locally so the interfaces are connected to the wifi network. Cloud service connectivity reports disconnected. I tried to power cycle both airco’s. They come online via wifi but do not connect to the cloud. Is there an outage? How to fix this?

#2

Hi,

Yesterday Intesis reported experiencing issues with Airconwithme server. It has since been resolved. If you do have further issues your local support team can be created by creating a ticket in are support portal.
https://support.hms-networks.com/