Not able to open CAN dongle

Anybus Support
#1

Hello

I cannot connect to a CANopen Master simulator (Packing slip 019920). I’m getting the message “Unable to open CAN dongle.” (Running Window 7 32bit)

From manual:

Solution:
This requires you to have CCM installed on your computer:
http://www.hms.se/upload/CANopen%20Configuration%20Manager%201.4.4b%20setup.zip 8
Copy the file PCAN_USB.dll from
“C:\Program Files\port\ccm\bin\” to “C:\Program Files\HMS\CANopen Master Simulator”.

I found the following link from the forum but it does not have any file name CCM.
https://www.anybus.com/support/file-doc-downloads/communicator-specific/?ordercode=AB7315 10
I downloaded and installed “Anybus Configuration Manager - Communicator CAN” with no success.

Also, the USB dongle say “DeviceNet Master Simulator Article: 018410” but the box it came in says “Article: 19920”.

#2

Here is the link to download CCM. Please unzip and install:

https://fileshare.hms.se/www/fileexchange/main.cfm?container=95Ab45H39J4DX9hW37a8752p33wD2vS5kr4yN4NE9eP43

#5

Can you please email me the download link for CCM. I have a new PC and I cannot find the file. Thanks.

Regards,

#6
#7
#8

Hello,

Are you looking for Anybus Configuration Manager for CAN? You should be able to use the following link. https://www.anybus.com/docs/librariesprovider7/default-document-library/software/hms-anybus-configuration-manager---communicator-can.zip?sfvrsn=78e3a9d6_6

Deryck

#9

I’m trying to get the CANopen Master Simulator working. But I’m getting a message saying “Unable to open CAN dongle!”. Looking at the troubleshooting guide it says to install CCM using the link. The link is broken and I don’t know what “CCM” is. Does “CCM” stand for “Anybus Configuration Manager for CAN”? I installed “Anybus Configuration Manager for CAN” and I still get the message “Unable to open CAN dongle!” on the CANopen Master Simulator. I also verified that PCAN_USB.dll is in the folder “C:\Program Files (x86)\HMS\CANopen Master Simulator”. Can you please provide me with some assistance?

#10

Hello Thomas,

I am reaching out to some colleagues who have more experience with the Master simulator to ask them to take a look at this issue. I will follow up with some suggestions once I hear back.

Deryck

#11

You should be able to download CCM at the following link,
https://www.anybus.com/docs/librariesprovider7/default-document-library/software/hms-scr-7073-016.zip?sfvrsn=de9baad6_8

I was also able to find a copy of the DLL for you to try. PCAN_USB2.dll (81 KB)
Give this file a try and let me know whether or not it works.

Deryck