I’ve got a customer trying to install an eWon Cosy 131 (EC61330 w/ 14.1 s0) we sent them that was pre-configured to use DHCP. Upon trying to get it online, the plant tech was told by his IT department he needed to configure the device to use a proxy server, and could only provide him with the hostname of the server. The device’s web interface will only allow the IP address of a proxy server to be added; what would be the best way to get around this?
I have no knowledge of the plant’s network systems, and very little knowledge of proxy servers in general. If the eWon unit cannot be configured to point to the proxy server’s hostname, is there information I could give to their IT department to make this work, or would I have to find another device that can accept a hostname for the proxy server and put that between the eWon and the customer’s network?