I am helping a customer with their eWON Cosy 131. I want to see if I can remotely access his system. Once I install eCatcher, can he give me his credentials to remotely log in. Or does he need to add me? If the later, is there a step to step guide in how to add a user?
Hi Cynthia,
Yes they could give you their credentials to log in. you could also have them create a user under there account so they can have you log in that way.
Here is a video on how to create a user if you choose that option.
https://www.youtube.com/watch?v=Ffbmh9euUvo
-Zach
Can you call me by any chance.
Can I email some screen shots? I am getting errors when connecting.
Hi Cynthia,
Not sure if your question has been answered. I have tried calling and we seem to be disconnected every time i get through.
-Zach
Hi Zack,
I was having phone issues the other day. I did a power off reboot (on my phone) and it cleared all of my failed calls. Also, where are you calling from? I get a lot of spam calls and don’t always answer if I don’t recognize the number.
I worked thru my customer’s issues. But, I did have a quick question for you that you can probably steer me in the right direction (and would have helped me solve my customer’s problem if I understood it better). I will be around tomorrow morning after 8:00 am west coast.
Thanks for your follow-up.
Cynthia
Hi Cynthia,
Hee is the document I mentioned on the phone with you today. If you have any other questions please let me know.
-Zach