Re: Undeliverable: EWON support


#1

Negative.

John
Sent from mobile device.

Hey John,
I forwarded your request to the support queue. Did not one get back to you?

Sincerely,

Chris Biester


#4

#5

#6

Hi John,

Sorry for the delay, which product are you having issues with?

-Tim


#8

Yes Tim I’m working with the FLB3202 on a Flexy201 base. I picked up an AT&T 4G LTE SIM and upon activation was to the IMEI on the eWON was a 2G device. I need to know why the 4G card will not work on the FLB device considering 3G GSM is becoming hard to come by.

Regards,

John


#9

Hi John,

the FLB3202 will work with 3G connections. You’ll need one of the following to use 4G depending on your location and which providers are available.

FLB 3203 – 4G (Verizon) Extension Card
FLB 3204 – 4G (Europe) Extension Card
FLB 3205 – 4G (LTE For AT&T And T-Mobile) Extension Card

-Tim


#10

If what you’re saying is that the FLB3202 card is obsolete, then why is it still available by HMS?

Regards,

John


#11

Hi John,

Depending on if you’re using a European card or North American Card, it is capable of 2G, 3G, and 4G for the following frequencies.

However, the 3G FLB 3202 card it is capable of using 2G, 3G and 3G+ regardless of if you’re in EU or NA.

3G%20card%20info