Still experiencing error 20172

Jcadorette · August 1, 2018, 5:37pm

I am still experiencing a 20172 error code, cannot reach ssid. We upgraded firmware to 13.0. We rebooted ewon. He is using his iphone as hotspot. We checked it’s internet connection with a laptop and it’s fine. Iphone wifi is using only WPA-2 so no conflict with an WPA-2 Enterprise…

I don’t know what’s causing the issue now… any ideas?

jseanor · August 1, 2018, 5:38pm

@Jcadorette

What is the SSID he is trying to connect to? In the past I have had some issues with the ’ that automatically appears in an IPhone hotspot ssid.

Jcadorette · August 1, 2018, 5:53pm

Oh maybe,

I saw in the wifi list ’ blabla’s iphone’… so you are probably right on this!

i will try this… and let you know.

Thanks,

jseanor · August 1, 2018, 5:54pm

Sounds good! Let me know when you have an update.

Jcadorette · August 1, 2018, 6:38pm

We changed the name and we got same issue. We tried a different wifi network and we were able to pass the Internet wizard but not the VPN wizard:

jseanor · August 3, 2018, 1:16pm

To provide an update on this thread, it appears the unit was having an issue releasing a previously acquired SSID. Upon getting on the phone the unit had actually connected correctly after sometime.