Studio 5000 Communication

rockwell

#5

I also need to know where the device is located and where you are located geographically.


#6

Hi Kyle!

Both me and the flexy are in Brazil, in Minas Gerais.

We also tried to force the TCP connection, but the flexy force back the UDP configuration for 1194.


#7

#8

Unfortunately it looks like you are already connected to the closed VPN Server. What is the bandwidth on both ends and type of connection (cable, fiber, cellular, etc.), at your location and the Flexy, because it sounds like there is a slow connection on one of those ends.

Also, You should be able to permanently change the configuration to TCP. Can you change it now, wait about an hour and then make a back up of the device with eBuddy (make sure to include support files) and send it to me?

Kyle


#10

HI Kyle!

Please see attached the Flexy backup file.

MOVED TO STAFF NOTE (19 KB)


#12

Hi,

It looks like support files were not included. Could you send us another and make sure this box is checked?
backup

Thank you


#13

Please see attached.[color=red]MOVED TO STAFF NOTE[/color] (112.5 KB)


#15

It looks like a poor connection. Are you on cable, fiber, cellular, or satellite?

Please download the Talk2m Connection Checker, run it, and then attach the log file.

https://websupport.ewon.biz/support/software/talk2m


#16

Hi Kyle!

Please see attached.Talk2MConnectionCheckerFullLog.txt (10.6 KB)
Talk2MConnectionCheckerLog.txt (8.9 KB)


#17

Thank you.

What type of internet connection is at the site? Cellular? Cable? Satellite?

It looks like our servers are being blocked by your company network or ISP.


#18

The connection is over cable.


#19

OK. You will have to check with your IT dept and find out why they are blocking our servers.


#21

Is there any specific port that is blocked by the IT department? I need to check it as soon as possible to restablish the communication.


#22

Here is the list of ports and host names we use for are connections.


#23

We’ve already followed this technote, but the problem persists.


#24

Could you send us an updated backup file with support files included.


#25

The support files I sent you was taken after we followed this kb note.


#26

I just reviewed and the support file is from 3 weeks ago.


#27

Yes. 3 weeks ago when I sent you the support files I had already followed the KB note and the communication is not working yet


#28

OK. I think the confusion is because you asked about ports and Zach sent you the instructions only one week ago, but you sent the logs 3 weeks ago.