Talk2M Pro Account

Ewon Support eWON Cosy
#1

Hello,
We have a client using your cosy wifi model. To date, we have sold a total of 50 units.
Talk2M is using Free. Switched to my Talk2M Pro account last week.
However, it shows 30% usage even though it has no use.It has 5 online devices. Not connected to devices. Online only.

The situation was the same when using a free account.

Uncontrolled usage quota is filling up.

How can we offer a solution?

#2

Hi,

Here is a document on how data usage is measured in the account.

For more support please create a ticket in the support portal. This will get you in touch with your local support team that will be able to assist you.
https://support.hms-networks.com/