Unable to Communicate to Drive through WAN Port

ewon

#1

Call Logged At: Thu Jun 13 2019 09:38:05 GMT-0400 (Eastern Daylight Time)
Technical Support Engineer: @Kevin_hms

Customer Name: Djillali Hani
Email Address: djillali.hani@rotalec.com
Phone Number: (952) 238-8453
Company: Roalec
Distributor: Rotalec | MN
Issue Description:
Hi Djallali,

Thank you for contacting HMS Support today. To summarize our phone call, you were experiencing an issue with connecting to an Emerson 700 device through your WAN port. Your device contains a 4G Modem for communication to the Internet.

As stated on the phone, I will look into this issue and provide you with an update later today.

In the meantime, please do not hesitate to reach out to me through the ticket and/or phone call.

-Kevin Annis