Unable to connect to any Ewon

Ewon Support Software
, ,
#1

The m2web work wonderfully.
The Ecatcher can list and update information about each ewon, but i’m unable to connect to any single one of them.
The ecatcherError.log
"
2022-08-30T08:27:05,185 INFO - Detected settings : Protocols [TCP,NAP,UDP] No proxy
2022-08-30T08:27:06,605 INFO - User Private logged on account Private
2022-08-30T08:27:17,046 INFO - ConnectionWorkerProgressStatus : Connexion à Talk2M : Interrogation du serveur… - 5 %
2022-08-30T08:27:17,128 INFO - Best endPoint choosen: UDP on client.vpn28.talk2m.com(169.60.86.32):1194
2022-08-30T08:27:17,131 WARN - start client.vpn28.talk2m.com 1194 “C:\Users\Private\AppData\Roaming.talk2M\temp\94c0a046-6ea9-46fb-b61a-93a4aacf4528” tap UDP netsh
2022-08-30T08:27:17,141 WARN - OK
2022-08-30T08:27:17,166 INFO - ConnectionWorkerProgressStatus : Connexion à Talk2M : Ouverture du tunnel VPN… - 20 %
2022-08-30T08:27:17,652 WARN - > INFO: OpenVPN Management Interface Version 1 – type ‘help’ for more info
2022-08-30T08:27:17,653 WARN - > HOLD: Waiting for hold release:0
2022-08-30T08:27:17,653 WARN - > LOG: 1661862437,D,MANAGEMENT: CMD ‘hold release’
2022-08-30T08:27:17,671 WARN - > LOG: 1661862437,MANAGEMENT: >STATE:1661862437,RESOLVE,
2022-08-30T08:27:17,671 WARN - > STATE: 1661862437,RESOLVE,
2022-08-30T08:27:17,671 INFO - ConnectionWorkerProgressStatus : null - 32 %
2022-08-30T08:27:17,672 WARN - > LOG: 1661862437,I,TCP/UDP: Preserving recently used remote address: [AF_INET]169.60.86.32:1194
2022-08-30T08:27:17,672 WARN - > LOG: 1661862437,Socket Buffers: R=[65536->65536] S=[64512->64512]
2022-08-30T08:27:17,672 WARN - > LOG: 1661862437,I,UDP link local: (not bound)
2022-08-30T08:27:17,672 WARN - > LOG: 1661862437,I,UDP link remote: [AF_INET]169.60.86.32:1194
2022-08-30T08:27:17,672 WARN - > LOG: 1661862437,MANAGEMENT: >STATE:1661862437,WAIT,
2022-08-30T08:27:17,672 WARN - > STATE: 1661862437,WAIT,
2022-08-30T08:27:17,672 INFO - ConnectionWorkerProgressStatus : null - 44 %
2022-08-30T08:28:17,136 WARN - > LOG: 1661862497,N,TLS Error: TLS key negotiation failed to occur within 60 seconds (check your network connectivity)
2022-08-30T08:28:17,137 WARN - > LOG: 1661862497,N,TLS Error: TLS handshake failed
2022-08-30T08:28:17,137 WARN - > LOG: 1661862497,I,SIGTERM received, sending exit notification to peer
2022-08-30T08:28:17,138 WARN - > STATE: 1661862497,EXITING,exit-with-notification,
2022-08-30T08:28:17,139 INFO - ConnectionWorkerProgressStatus : null - 56 %
2022-08-30T08:28:17,139 WARN - > LOG: 1661862497,I,SIGTERM[soft,tls-error] received, process exiting
2022-08-30T08:28:17,140 WARN - > LOG: 1661862497,MANAGEMENT: >STATE:1661862497,EXITING,tls-error,
2022-08-30T08:28:17,141 WARN - > STATE: 1661862497,EXITING,tls-error,
2022-08-30T08:28:17,151 WARN - shutdown
2022-08-30T08:28:17,154 WARN - OK
2022-08-30T08:28:17,156 WARN - StartConnectionWorker cannot establish vpn tunnel. retriyng
biz.ewon.talk2m.ecatcherPro.business.exception.DisplayableException: Erreur de tunnel VPN :> STATE: 1661862497,EXITING,tls-error,
at biz.ewon.talk2m.ecatcherPro.business.connection.OpenVpnManager.connectInternal(OpenVpnManager.java:594) ~[eCatcher-6.8.4.jar:6.8.4]
at biz.ewon.talk2m.ecatcherPro.business.connection.OpenVpnManager.connect(OpenVpnManager.java:127) ~[eCatcher-6.8.4.jar:6.8.4]
at biz.ewon.talk2m.ecatcherPro.business.connection.ConnectionController.establishVPN(ConnectionController.java:313) ~[eCatcher-6.8.4.jar:6.8.4]
at biz.ewon.talk2m.ecatcherPro.gui.workers.StartConnectionWorker.tryIt(StartConnectionWorker.java:132) ~[eCatcher-6.8.4.jar:6.8.4]
at biz.ewon.talk2m.ecatcherPro.gui.workers.StartConnectionWorker.doInBackground(StartConnectionWorker.java:73) ~[eCatcher-6.8.4.jar:6.8.4]
at biz.ewon.talk2m.ecatcherPro.gui.workers.StartConnectionWorker.doInBackground(StartConnectionWorker.java:31) ~[eCatcher-6.8.4.jar:6.8.4]
at javax.swing.SwingWorker$1.call(SwingWorker.java:295) ~[?:1.8.0_302]
at java.util.concurrent.FutureTask.run(FutureTask.java:266) ~[?:1.8.0_302]
at javax.swing.SwingWorker.run(SwingWorker.java:334) ~[?:1.8.0_302]
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) ~[?:1.8.0_302]
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) ~[?:1.8.0_302]
at java.lang.Thread.run(Thread.java:748) ~[?:1.8.0_302]
"

Any one of you have any idee what is my probleme ?
Thanks

#2

It looks like a firewall may be blocking your access to our servers. Have you tried connecting from a different network, like a WiFi hotspot?

If you can connect from a different network, you should provide the following info to your IT department, so they can allow access to our servers:

https://www.ewon.biz/technical-support/pages/talk2m/talk2m-status/talk2m-vpn-servers

#3

Look like you right, i run the test software and the computer firewall block it.
Since all my other computer are able to connect the one problematic have an “out of my control” firewall.
To do so i suppose i have to check why the firewall block specificly block HMS service.

#4

If it’s a PC firewall, you’ll have to make an exception for:

C:\Program Files (x86)\eCatcher-Talk2M\eCatcher.exe

Of course, how to do this will depend on the type of firewall, so you’ll have to check with their documentation.

Let me know if you have any other questions!