@Jayson_Lim
Are you able to download to it?
Have you tried enabling broadcast messaging through the VPN tunnel?
I’ve seen some HMIs require broadcast messaging to go online with them.
–
To enable broadcast messaging in your eWON Cosy, you’ll need to update to firmware version 12.1s2.
https://websupport.ewon.biz/support/product/upgrade-ebuddy/upgrade-ebuddyasting
Once your firmware is updated, you’ll need to change 1 parameter value in your eWON.
Navigate to Settings / Maintenance and enable the ‘show advanced options’ checkbox.
Click edit comcfg
In this location, change the parameter "BroadcastForwarder’ to a value of 1.
Click save
Reboot your eWON
Next, navigate into eCatcher and change your ‘eCacher’ firewall under properties / configure lan devices to high and whitelist your device IP.
The KB article that provides instructions on how to enable broadcast messaging through the VPN tunnel is located here: