Can you please look at the attached log file and tell me why the unit has gone off line at least once a day for the last three days? I see in the log file there are messages about signal harm term received and signal soft term received. What are these referring t[color=red]MOVED TO STAFF NOTE[/color] (106 KB) o?
Are you sure you sent the right log Ted? There were only 2 reboots in the logs and they were 15 minutes apart. I didn’t see anything about signal hard or soft term received.
Did you look in the real time events>
1559540491 308454115 5 68 [server-device] Inactivity timeout (–ping-exit), exiting
1559540491 308454203 5 69 /opt/ewon/bin/openvpn/ovpn-down tap0 1500 1576 10.213.129.117 255.255.0.0 init
1559540491 308454244 5 70 SIGTERM[soft,ping-exit] received, process exiting
1559540495 308458844 5 71 OpenVPN 2.0.9 arm-ewon-linux-gnueabi [SSL] [LZO] [EPOLL] build date removed
1559540495 308458844 5 72 LZO compression initialized
1559540495 308458844 5 73 Attempting to establish TCP connection with 161.47.81.213:443
1559540497 308460120 5 74 TCP connection established with 161.47.81.213:443
1559540497 308460121 5 75 TCPv4_CLIENT link local: [undef]
1559540497 308460121 5 76 TCPv4_CLIENT link remote: 161.47.81.213:443
1559540500 308463746 5 77 [server-device] Peer Connection Initiated with 161.47.81.213:443
1559540501 308464446 5 78 TUN/TAP device tap0 opened
1559540501 308464473 5 79 ifconfig tap0 10.213.129.117 netmask 255.255.0.0 mtu 1500 broadcast 10.213.255.255
1559540501 308464503 5 80 /opt/ewon/bin/openvpn/ovpn-up tap0 1500 1576 10.213.129.117 255.255.0.0 init
1559540505 308468599 5 81 Initialization Sequence Completed
1559544836 312799181 5 82 [server-device] Inactivity timeout (–ping-exit), exiting
1559544836 312799526 5 83 /opt/ewon/bin/openvpn/ovpn-down tap0 1500 1576 10.213.129.117 255.255.0.0 init
1559544836 312799566 5 84 SIGTERM[soft,ping-exit] received, process exiting
1559544840 312803343 5 85 OpenVPN 2.0.9 arm-ewon-linux-gnueabi [SSL] [LZO] [EPOLL] build date removed
1559544840 312803343 5 86 LZO compression initialized
1559544840 312803343 5 87 Attempting to establish TCP connection with 161.47.81.213:443
1559544841 312804554 5 88 TCP connection established with 161.47.81.213:443
1559544841 312804554 5 89 TCPv4_CLIENT link local: [undef]
1559544841 312804554 5 90 TCPv4_CLIENT link remote: 161.47.81.213:443
1559544844 312807617 5 91 [server-device] Peer Connection Initiated with 161.47.81.213:443
1559544845 312808364 5 92 TUN/TAP device tap0 opened
1559544845 312808391 5 93 ifconfig tap0 10.213.129.117 netmask 255.255.0.0 mtu 1500 broadcast 10.213.255.255
1559544845 312808422 5 94 /opt/ewon/bin/openvpn/ovpn-up tap0 1500 1576 10.213.129.117 255.255.0.0 init
1559544849 312812512 5 95 Initialization Sequence Completed
1559557707 325670718 5 96 event_wait : Interrupted system call (code=4)
1559557707 325670805 5 97 /opt/ewon/bin/openvpn/ovpn-down tap0 1500 1576 10.213.129.117 255.255.0.0 init
1559557707 325670846 5 98 SIGTERM[hard,] received, process exiting
Twice it was a timeout. Please change ‘clidle’ (in comcfg) to 300 and see if that helps.
On the 31st, the 1st, and the 3rd the VPN connection restarted around 10:30 am. I’m not sure why or what happened but twice it was immediately preceded by a df1 connection error so possibly related to the PLC.
In all cases the connection was recovered in about a minute.
The idle time out has been changed.
