The eWON Cosy 141 detects an internet connection but fails to connect to Talk2M during wizard setup. I do not use a proxy.
Hi @Jperr
Can you review this document and see if these are able to fix your connection issue?
Can’t pass VPN (Talk2M) Wizard v1.1.docx (119.7 KB)
I’ve reviewed the document. using alternate DNS 8.8.8.8 and 1.1.1.1 did not help. I’ve tried deleting the eWON from eCatcher and adding it again with a new activation key. I was originally sent this eWON to renew its certificate. I use this internet connection frequently to setup other new eWONs without issue.
Can I try and take a look at this over teamviewer?
https://s3.amazonaws.com/hms-networks-s3/original/1X/HMS_QS.exe
is there a secure way to send you the ID and password?
I’ll mark this post private so it can only be seen by hms internal. Or you can send me a direct message
Tim, I’ve successfully run the Talk2M connection checker without issue using the same connection I use for the eWONs. Is this of any significance?
I don’t think that will be too much help right now. Were you able to confirm that our servers are whitelisted on your network?
Isn’t that what the checker is for?
I’m not sure if that one check the connection to the older access server
Hi @Jperr,
Sorry for the delay, just wanted to check and see if you were able to get your device online?
-Tim