Ewon cosy connect issue. no ping

Hallo, I have the same issue like in this topic from Jun 2021, can you help me? thank you

Hello Martin,

Have you tried the troubleshooting steps that Kyle provided.

Can you expand on the issue that you are experiencing?

Hi Kevin,
Yes, I tried resetting the TAP WIN ADAPTER as Kyle wrote.
I can’t connect to the PLC from one PC and ping doesn’t work either, from the other PC ping works.
files
talk2mVpnService.log (1.3 MB)


Hello,

Can you provide a backup with support files of the unit?

-Kevin

Do you have the files?

I do not have any files beyond the VPN logs.

I would like a backup with support files so i can review the unit.

-Kevin

so again
MOVED TO STAFF NOTE (15.9 KB)
MOVED TO STAFF NOTE (18 KB)

And now?

Hello,

I’m reviewing the backup now.