Hello,
We’ve got an Ewon that is currently on the 192.168.1.xxx network, needing to change it to the 192.168.2.xxx network. When connecting to this unit through our company network (which is also on 192.168.1.xxx) remotely using Ecatcher, Ecatcher tells us we are connected, we can ping the IP address, but not open the webpage. When connecting my laptop through the hotspot on my phone, Ecatcher tells us we are connected, but cannot ping or bring up webpage. My guess for why we can ping on the company network is because we are actually pinging a local device on our network, not the remote Ewon.
What should we try to do to get the Ewon working correctly? We were able to remotely successfully upgrade the firmware from v13.something to 14.3. Ecatcher is the most up to date version, and we have tried multiple computers. We have stripped away all of the LAN settings from the Ewon inside of Ecatcher so it is just a straight up connection with no fancy parameters added on. It is weird that we were allegedly able to upgrade the firmware, but cannot do anything else.