Hi Tim,
I’ve spoken with our service coordinator, we should be able to have a technician on site Wednesday, Thursday, or Friday next week. Let me know what works for Simon. The earliest we can be on site is 8am EST.
Mike
Thanks Mike, 8AM is the earliest we can do as well, I’ll let you know what I hear back from hIm
Hi Mike,
Can we do Wednesday at 830 Eastern time if that works for you?
-Tim
Hi Mike, just wanted to try and confirm that you’re able to do Wednesday at 830AM EST so that I can book the appointment with my colleague
It was a holiday here yesterday. I’ve asked our coordinator to arrange it. I’ll let you know once I have confirmation.
Thanks Mike, I’ll keep an eye out for your response
Hi Tim,
I’ve confirmed that we can get our tech out to site at 8:30 on Wednesday. Could you let me know the email addresses that I need to send a Teams invite to?
Mike
Tim, are we confirmed for tomorrow? I need to let the service tech know and I need the emails to get a Teams meeting booked. Please let me know.
Mike
Hi Mike,
Sorry for the delay, It’s been pretty busy today,
I’ll send out the meeting invite now
-Tim
Hi Mike,
I wanted to check and see if you and Simon had made any progress on this yet?
-Tim
I’ve sent the NDA to Simon and he is looking into purchasing a PLC. I’ll forward him code once everything is in place.
Mike
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Ok thanks, do you still want to continue this ticket on the forum or are you just working with Simon directly now?
I can work with Simon directly or use the forum if you prefer (for records/tracking). Let me know.
Mike
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I’ll mark this ticket as solved for now to keep it out of the needs attention queue, but I’ll come back and post the solution that Simon finds afterwards