Ewon offline in eCatcher

Ewon Support
#1

Hello,

I have the same kind of problem as Ramya.
Device is stated as Offline but when I look into the log last line says:
4/22/21 8:49:06 AM INFO: DEV66688:[vpn47] eWON Status ONLINE
I got information from client side that the device is having contact with Server IP: 87.98.174.179

I checked more devices for this situation and there are more with the same situation.
Some other devices are also ONLINE through the same vpn47 and are accesable.
Just this morning I saw one other device being online but an hour later it was offline.
Checked the log, also there last line:
4/22/21 9:14:34 AM INFO: DEV56426:[vpn47] eWON Status ONLINE
But one thing I saw was that the VPN IP is different as before.
When available it was IP: 10.190.155.189
Afterwards is had IP: 10.71.13.129.136

I checked the other systems what have same occurance, they all have VPN IP starting with 10.71.xxx.xxx
Do you have something with this information?

If needed i can ask the client to make a backup with support files(through eBuddy).
Hopefully we can solve this issue.

Thanks in advance!

Michel

Talk2M Offline
#2

Later this morning all of our devices had the same issue.
All the VPN IP’s where then starting with 10.71.xxx.xxx
Just now I saw alle the devices (normally connected) are accessible again.
Then now have VPN IP starting with 10.190.xxx.xxx again.

Would like to hear if there is a clearification of the situation.
Thanks!

#3

Hello

Problem solved.
Just few minutes ago, after restart, status changed and now is online. I can connect normally.
Vpn ip in Myewons starting on 10.210.

Thank you for answer

#4

Hello,

There were a few status issues following the network maintenance that occurred yesterday. Devices were connected to the VPN but showing offline in ecatcher.

Talk2M Offline - Ewon Support / Ewon Flexy - hms.how (hms-networks.com)

#6

I believed you could fix the problem, thank you for your support.