Flexy's Internet Connection Dropping

flexy

#1

I have a situation where there are multiple Flexy’s deployed and a dropping their internet connection to the servers on a daily basis. All at different times. All with different connections (4G Cellular, WIFI and Hard Wired).

Any idea what can be causing this?


#2

Hey Robert,

Can you send us the backup.tar files with the support files included form eBuddy when you get the chance?


#4

4G Cellular Events 06-06-2019.htm (274.0 KB)
WiFi Events 06-06-2019 (2).htm (277.0 KB)
Copper Events 06-06-2019.htm (274.7 KB)
WiFi Events 06-06-2019.htm (281.8 KB)


#5

Hey Robert, it looks like these might be the ones that are grabbed from the eWON’s file transfer section. Unfortunately we don’t get as much debugging information through this way. Can you get the files this way?

image


#6

MOVED TO STAFF NOTE (902 KB)
MOVED TO STAFF NOTE (942.5 KB)
MOVED TO STAFF NOTE (1.0 MB)


#8

Here are the Firmware Versions as well

  • 4G Cellular - 13.2s1
  • WiFi - 13.0s0
  • Copper - 12.2s1

#9

Hi Robert,

If the include support files button isn’t clicked it doesn’t give us any of the event logs or debug info

image

maybe it would be easier if we jump on teamviewer and take a look at these devices? One thing I would recommend to start with though would be to upgrade all of the firmwares to 13.2s1 and change them from UDP to TCP