Unable to resolve “VPN Tunnel error: TAP-Windows adapter ‘talk2M-eCatcher’ not found”

Ewon Support
#1

I have just reimaged an new computer, After installing eCatcher 6.7.8 I get the “VPN Tunnel error: TAP-Windows adapter ‘talk2M-eCatcher’ not found”. I have uninstalled restarted reinstalled restarted etc. Basically I have followed the steps in this link: eCatcher TAP Adapter VPN Tunnel error no matter what. I just installed it on another machine and it works exactly the same way. don’t know what to do next… Help

#2

You are seeing the TAP Adapter, like this?

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The name has to match exactly for it to work.

#3

Well I think it correct. I even just downloaded the latest version, uninstalled the old restarted, ran the msi for the newest version I just downloaded, restarted, and still get the error. I went through your document and every step, it’s crazy.

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Thanks for the help,

#4

Yes, it looks like it’s installed and named correctly, but something is blocking the communication between the application and the VPN Service.

  1. What type of anti-virus / firewall is installed on the PC?

  2. Can you also get the following files for me:

    C:\Users[username]\AppData\Roaming.talk2M\ecatcherError.log

    C:\Program Files (x86)\eCatcher-Talk2M\Talk2mVpnService\logs\talk2mVpnService.log

Thank you.

#5

I am using Webroot AV as well as Defender. I read another of your posts, which are excellent by the way, and it talked about the AV and FW being the problem. So I created exceptions for eCather.exe in both and now it works. Thank you for following up and helping with this.
Mark

1 Like
#6

OK great - I’m glad to hear that!

Let us know if you have any other questions.