mbsios-Modbus Enter slow poll mode

Ewon Support Ewon Flexy
#5

Do you get an error message when you hover over the exclamation point?

Deryck

#6

Hi deryck,
Sorry I can’t understand…

VIJAY SUNDAR C R S
PMD 1
8220222198

#7

if you leave your mouse cursor over the (!) does an error message appear?

#8

Hi deryck,
It is showing no communication

VIJAY SUNDAR C R S
PMD 1
8220222198

#9

Can you share a backup from ebuddy with support files for me to take a look at?

Deryck

#10

Hi deryck,
Our shift is ended,will share the necessary backup tomorrow…thank you

VIJAY SUNDAR C R S
PMD 1
8220222198

#11

I would also recommend opening a case on http://support.hms-networks.com/ as well this will open you a case with the support team local to you.

#12

MOVED TO STAFF NOTE (2.9 MB)
Deryck,
Attached the Ewon backup with support files

#14

Hi @VIJAYSUNDAR,

Deryck is out until Tuesday. Have you created a case at the HMS Support Portal?

#15

Not Yet

#16

I would recommend doing that if this is an urgent issue as it will go to your local support group who can also work with the Ewon team directly.

#17

Hi @VIJAYSUNDAR,

Were you able to resolve your Modbus communication issue?

#18

Hi @kyle_HMS ,
No still problem persists

#19

Hi @kyle_HMS ,
I’ve raised ticket in HMS support portal

#21

Hi @kyle_HMS / @deryck_hms ,
The above said issue has been sorted out. I took support from HMS India technical support.

#22

Thanks for the update @VIJAYSUNDAR!

#24

Hi vijay,
I also have same issue how they sorted out the problem ?

#25

This post has some information about how to troubleshoot Modbus RTU:

It’s using a different device, but a lot of the information would be applicable for the Flexy as well. The biggest difference is how to view the logs. In the Flexy, you want to enable serial debugging which is demonstrated in this post:

#26

Hello @VIJAYSUNDAR,
We are facing the same issue with Melsec protocol.

Can you please let me know what was causing the issue and how it got solved?

#27

Hi @Kshitij_Mayekar,

That’s a completely different issue. I would recommend creating a support case at https://support.hms-networks.com so that your local support team can help you with that.

Best Regards,

Kyle Reynolds